Trust & Safety.

From any user’s profile or a message thread, tap the ··· menu and choose Report. Tell us what happened in your own words and add screenshots if you have them. Reports are reviewed by a human within 48 hours. Outcomes range from a warning to immediate account termination.

For urgent issues that cannot wait, email trust@livegrid.alldayautomations.ai. If someone is in immediate danger, call 911 first — we cannot replace law enforcement.

Block from the same ··· menu. A blocked user cannot message you, see your profile, apply to your jobs, or check in to a venue you own. They are not notified that they were blocked. You can unblock at any time from Account › Privacy & data › Blocked users.

Venues with a Verified badge have:

• Confirmed business registration matching the venue name and address.
• A Stripe Connect account in good standing.
• At least three completed bookings on LiveGrid with no open disputes.
• Submitted a recent photo of the venue interior.

The badge is automatic once all four are met and stays as long as they remain true. Booking with a verified venue does not eliminate risk — always read the booking terms — but it confirms the venue is a real, ongoing business.

Either party can open a dispute within 14 days of the show by clicking Open dispute on the booking. We pause escrow release immediately, collect statements and evidence from both sides, and decide within 5 business days. Possible outcomes:

• Full release to artist (the show happened as agreed).
• Full refund to venue (no-show, material breach).
• Partial split (partial performance, scope dispute). Common splits: 50/50, 75/25, kill-fee.

LiveGrid’s dispute decision is final for releasing escrow funds. The underlying contractual dispute is between the venue and the artist; either side can pursue it separately.

• Meet in public: Walk-throughs and load-ins should be at the venue during business hours.
• Tell someone where you will be: Share the booking details (date, venue, expected end time) with a friend or partner.
• Trust your gut: If something feels off, leave. You can always open a dispute afterward.
• Do not accept off-platform payment: Cash deals waive your dispute protection and are a Terms violation.
• Document load-in and load-out: Photos of equipment in and out settle most damage disputes in seconds.
• Never share government IDs or passwords by message: LiveGrid will never ask for these by message. Stripe identity verification happens through Stripe's own portal.

Some bookings happen at 21+ venues. The booking page surfaces age restrictions clearly. Venues are responsible for compliance with local liquor and labor laws; artists are responsible for verifying they meet the age requirement before accepting.

LiveGrid prohibits harassment, hate speech, threats of violence, and discrimination based on race, ethnicity, religion, gender identity, sexual orientation, disability, or age. Violations are reviewed and can result in immediate account termination.