Help Center

Everything you need to get started with LiveGrid.

Whether you book talent, get booked, or just want to find the show your friends are at tonight — the answers are here.

Browse by role

Feature guides

2 Degrees

2 Degrees, explained

How LiveGrid surfaces the friends-of-friends connections that move careers forward — and why it never exposes your precise location.

Read guide →

Safety

Trust & safety

Reporting users, blocking, verified venue badges, payment-dispute resolution, and safety tips for in-person meetings.

Read guide →

Getting started

  1. 1

    Create an account

    Sign up at /auth/sign-up and pick a role: artist, venue, or patron.

  2. 2

    Verify and connect

    Verify your email and (optionally) connect Spotify, LinkedIn, or Apple Music.

  3. 3

    Complete your profile

    Profiles with photos, audio, and connected accounts get matched 5× more often.

  4. 4

    Set up payments

    If you book talent or get booked, link your bank through Stripe Connect so payouts can flow.

For artists

Setting up your profile

Add a clear bio, three photos, two audio samples, and your top three genres. Connect Spotify to surface listening data automatically. Profiles missing any of these get deprioritized in search.

Pricing and rates

Set a base rate per show (artists usually price 30–75 minutes) and a minimum guarantee. You can override per-job when applying.

Calendar and availability

Mark dates as available, tentative, or booked. We never surface you for jobs on dates marked busy.

Getting paid

Connect your bank through Stripe Connect. Funds release from escrow 48 hours after showtime if no dispute is opened. Payouts arrive in 1–2 business days.

For venues

Posting a job

Open Dashboard › Jobs › New and fill in date, time, fee, genre, and any requirements. Jobs go live to matching artists immediately.

Reviewing applicants

You see a ranked list of applicants with audio, social proof, and 2-Degree connections. Shortlist, message, then send an offer.

Sending an offer

From an applicant’s profile, click Offer. The artist has 72 hours to accept. When they accept, you complete payment and the booking moves to confirmed.

Completing a booking

After the show, the system auto-marks the booking complete in 48 hours. Open a dispute within that window if there is a problem.

For patrons

Discovery

The home feed surfaces shows happening soon, ranked by genre fit, distance, and how many of your connections are going.

Check-ins

Tap I’m here at the venue to log a check-in. Friends see an aggregated count, never your precise location.

Connecting with friends

Find friends by importing contacts (hashed, opt-in), searching by handle, or connecting Spotify and LinkedIn.

Privacy controls

  • Precise location: Off by default. When on, used only for proximity features and never shown to other users.
  • Profile visibility: Public, friends-of-friends only, or private.
  • Connected accounts: Disconnect any third party from Account › Connected accounts.
  • Data export & deletion: Request from Account › Privacy & data.

FAQ

What does LiveGrid charge?

A flat 10% platform fee on confirmed bookings, paid by the venue. Stripe processing fees are itemized separately. Patrons pay nothing.

What if a show gets cancelled?

See the cancellation policy in our Terms of Service. Refunds scale with how much notice was given; force-majeure cancellations are refunded in full.

Can I message off-platform?

You can, but you cannot route the booking off-platform once introduced through LiveGrid — that is a Terms violation. The booking message thread stays the source of truth for any dispute.

Why is my profile not showing up?

Most often: missing audio sample, missing photos, no genres set, or calendar is marked busy. Open Profile › Discoverability to see what is incomplete.

How do I report a user?

Tap the ··· menu on their profile and choose Report. We review every report within 48 hours. See the Trust & Safety page.

Still need help?

Email us and we’ll respond within one business day. For platform status, check the status page.

Email support
Help Center | LiveGrid · LiveGrid